You are responsible for inspecting all Products for visible damage when You receive Your order. Damage to the packaging alone does not constitute damage to the Product and will not be considered valid for claim purposes. You must report any damage to Customer Service at 888-343-0009, prompt 3 or firstname.lastname@example.org within five (5) days of Your receipt of the Products. Knoll will repair or replace the Product damaged in shipment only if You have notified Knoll of the damage within five (5) days of receiving the Product. If submitting a claim for damage in transit for a UPS delivery, You must retain all Product and packaging for inspection. After Customer Service has verified Your damage in transit claim, We may send You new packaging and labels so that You can return the Product to Knoll at no charge to You. Once the Product is received and verified by Knoll, we will either repair or replace the Product and send it back to You at no additional charge.