Except as set forth below, Standard merchandise purchased from knoll.com may be returned subject to pre-approval from Knoll within fourteen (14) days of receipt. Standard merchandise is defined as pre-configured finish options available on knoll.com. All products must be received by Knoll in original condition for a refund to be approved. All shipping fees, including outbound and return shipping, will not be refunded and all returns are subject to potential return fees based on the original purchase price as outlined below. Custom products and all products with marble, engineered stone or slate may NOT be returned.
To receive authorization for a Product return, contact Customer Service at 888-343-0009, prompt 3 or [email protected] within fourteen (14) days of receiving Your order, providing Your Knoll order number, the Product you wish to return and the reason for the return. When approved, Knoll will provide a return authorization number and specific return shipping instructions. If the Product has been assembled, Knoll may provide You replacement packing cartons that You must use instead of the packing cartons that were originally provided with the Product. Any orders received via UPS or Fedex must be returned in their original packing cartons. If such packaging has been discarded it is Your responsibility to get sufficient packaging from UPS or Fedex for the return. All returned Products must be in original condition. After the product has been received, Knoll will credit the credit card You used to pay for Your order. Product that is shipped out Fed Ex and UPS, Knoll will issue a complete refund. For product that is delivered through a White Glove Agent, you will receive your refund minus any applicable return fees and the outbound and return white glove shipping fee. Please see the table below. No refund or credit shall be given for returned Products that are damaged for reasons beyond Our control.
The following return fees apply, based on product type and order value:
|Product||Return Fee- White Glove Delivery|
|KnollOffice||15% of product value|
|KnollStudio®||15% of product value|
|Muuto||15% of product value|
|Product||Return Fee- Fed Ex or UPS|
|KnollOffice||Waived within 14 days; 15% after 14 days|
|KnollStudio®||Waived within 14 days; 15% after 14 days|
|Muuto||Waived within 14 days; 15% after 14 days|
KnollTextiles, Spinneybeck and Filzfelt products may not be returned without prior written consent and all returns must be in accordance with shipping instructions. Returns of leftover wall or other fabrics not utilized on installations will not be authorized or accepted under any circumstances. Products outside the scope of those sold on knoll.com, vintage products and all products with marble, engineered stone or slate may NOT be returned. Felt placemats, coasters and leather pulls are not returnable.
|KnollTextiles®||Call for quote|
|Knoll Luxe®||Call for quote|
|Spinneybeck® / Filzfelt*||30% of product value|