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Order Confirmation

The acknowledgement or seller’s invoice is the final expression of the agreement between the customer and Knoll Textiles and supersedes all prior oral and written statements regarding the order. The confirmation can be modified only in writing or reconfirmation signed by Knoll Textiles.

Minimum order quantity is one yard.

Knoll Textiles are sold to the nearest .5 yard. Any fraction of a yard will be sold and billed at the next highest .5 yard increment.

Custom orders have special terms and conditions. Please see the Custom Program section.

Change Orders

Knoll Textiles is not required to accept requested change orders. However, Knoll Textiles will accept reasonable change orders with the following conditions:

1. The request for change must be submitted in writing and received in time to be implemented.
2. Changes will be subject to additional charges for material, labor and administrative costs.


Orders may not be cancelled by the customer without the written consent of Knoll Textiles. Substantial cancellation/re-stocking charges are applicable. Certain products are sold on a non-cancelable basis, including all custom products.


Payment terms are net 30 days, provided customer completes a credit application and meets Knoll’s standards for open credit terms, F.O.B., Knoll Textiles Operations Center, East Greenville, PA, 18041.

Additional charges where applicable will be added for the following:

1. Shipping/handling charges as per each unique “ship to” destination
2. Storage or insurance charges
3. Sales and other taxes
4. Local delivery, uncrating and installation


Credit may be established upon Knoll Textiles’ written acceptance of satisfactory references. All custom products require a minimum 50% deposit before Knoll purchases product. Knoll Textiles may cancel or change credit terms at its discretion and may request advance payment at any time. All prepaid orders must include shipping and handling charges, and tax where applicable. If local taxes do not apply on prepaid orders, customers must complete a resale certificate, indicating their tax I.D. number. Please see Knoll Textiles Credit Terms and Conditions for complete information.

Pricing and Availability

Prices and availability of a product are subject to changes at any time, without prior notice.


All shipments are FOB origin. We will ship in accordance with customer instructions. Unless the customer specifically requests in writing partial shipments as completion occurs, Knoll Textiles may await completion of the entire order and ship fabric on a specified basis or may make partial shipments from time to time. All fabric shipments will be made F.O.B. Knoll Textiles, Yaphank, NY 11980.

Knoll Textiles is not liable for any delay or failure to deliver or perform due to strikes, lockouts or other labor difficulties, failure or delay of sources of supply, transportation difficulties, accidents, fires or any other causes of like or unlike nature beyond Knoll Textiles’ control.

All Knoll Textiles’ shipments are made on a dock-to-dock basis or a sidewalk delivery. Please contact your Knoll Textiles regional office if you require additional services such as inside delivery. This will be a separate charge and handled on a regional basis when available. The Knoll Traffic Department will determine from the ship to destination the recommended method of shipment. Unless complete shipping instructions and route are stipulated by the customer, Knoll Textiles reserves the right to determine the final shipping method.


Customer Claims

All Knoll Textiles products are carefully inspected prior to shipment from Knoll Textiles’ Operations Center. Since Knoll Textiles is not responsible for damage in shipment or in storage, customers should carefully inspect all items at the time of delivery and note any obvious damage on the delivery receipt. For the customer’s protection, such obvious or subsequently discovered concealed damage must be reported immediately to the carrier.

Claims for damages will not be considered if the product has been cut by the customer or others. Confirmation of color and pattern is the responsibility of the customer. Any cutting of the textiles will be deemed acceptance of the goods.

Claims for shortages or errors must be made in writing within 10 days after delivery. The facts on which the claim is based must be directed in writing to the Knoll Textiles Operations Center or by contacting Customer Service. Failure to make such claims within the 10-day period shall constitute acceptance of the merchandise and waiver any such shortages, errors or other claims.

Knoll Textiles gives no warranty, expressed or implied, as to description, quality, merchantability, fitness or any particular program, or any other matter, of any textile which Knoll Textiles shall supply.

Knoll Textiles will not be responsible for labor charges or claims of consequential damages.


No merchandise may be returned to Knoll Textiles without Knoll Textiles’ consent and any returns must be in accordance with Knoll Textiles’ shipping instructions.

Returns will be subject to shipment and handling charges, and must be made F.O.B. to Knoll Textiles’ designated destination. In addition, substantial restocking and restoration charges may be applicable.

Returns of leftover textiles not utilized on installations will not be authorized or accepted under any conditions. Sheet vinyl wallcovering and discontinued products are nonreturnable.


Some variations in shade may occur in production. If an exact color match is necessary, please request a cutting with order. Any product which contains natural fibers, high luster yarns or chenille yarns may exhibit greater shade variation than normal commercial range.

Pattern Repeats

Printed or woven patterned goods should be cut by design. Repeat sizes, where noted, are approximate and allowances should be made when calculating yardage requirements.


Knoll Textiles Warranty

Knoll Textiles warrants to the original purchaser that all textile products under normal wear and tear shall meet the specifications listed on the Knoll Textiles website for a period of one (1) year (with the exception of Ultrasuede® for Knoll Textiles, which has a two year warranty) with remedies as follows: should any failure to conform with this limited warranty appear on the textile product during the first year after the date of shipment, upon prompt written notice, Knoll Textiles will repair or replace, at its option, the affected textile free of charge.

This warranty does not apply to:

Acts or omissions of parties other than Knoll.
User modification.
Unusual atmospheric or environmental conditions.
Abnormal use of textile including cuts, spills, or other misuse of product.
Goods that have been further processed by the customer or others.
Labor Charges in any event, or claims of consequential damages.


Custom Program

Knoll Textiles possesses the resources to create and develop unique custom-made fabrics for upholstery, walls, panels, drapery and cubicle curtains. Please contact your Knoll Textiles representative or our Customer Service department regarding custom capabilities.

Custom fabric is sold on a piece basis only. The customer must agree to accept a maximum overage or underage of 10% of the accepted quantity ordered. Custom fabric orders will be confirmed exclusive of the 10% potential overage or underage. Invoices will reflect actual yardages shipped.

Custom fabrics usually have dye set or piece length restrictions. Orders can be accepted for these dye set quantities only and can vary plus or minus 10% of stated dye set. Please contact your Knoll Textiles representative or our Customer Service department for dye set quantities.

Custom orders may not be cancelled.

Pricing on all custom orders is independent of any published price for standard fabric and will be quoted by request.

A minimum deposit of 50% is required at the time of order. We reserve the right to charge a strike-off fee, if necessary.

Custom fabric orders will not be processed without a signed approval accompanied by a physical sample of the custom fabric. Please contact your Knoll Textiles representative or Customer Service.

All strike-off lead times are based upon receipt of color direction to our customs department.

Custom minimums are based on the standard mill yarns available. If there are any deviations from the standard, other minimums apply.

Note: Smaller minimums may be possible with a surcharge. Please contact your Knoll Textiles representative or our Customer Service department for more information.

Additional Information

For additional order information and FAQs, please visit Knoll Textiles’ Help Center.