Hospitals today are the centerpiece of healthcare delivery around the world. There are many factors driving the need to increase the quality of hospital spaces and in particular nursing spaces. A key driver is the tremendous and costly turnover in nursing staff. Nursing staff satisfaction is closely linked to quality of patient care and satisfaction. It follows that nurses need to be supported with a workspace that is conducive not only to their functional work requirements, but also their psychological needs and health. However, nursing unit design has had little attention in hospital planning during past decades.
Thus, the purpose of this study was to compare the effects of two common approaches to nursing center design — centralized and decentralized nursing stations — on nurses’ psychosocial health and work behaviors and to develop design recommendations to improve those spaces. This project begins to tackle a relatively unexplored area of research and thus we offer these recommendations in the spirit of providing a starting point for thinking about how to improve these extremely important spaces.
Six nursing units in three US hospitals participated in this study. We conducted a literature review, collection of hospital operational data, observations of staff, a survey and responses from two focus groups. The results show that neither the centralized nor the decentralized type of nursing station was superior to the other in terms of supporting nurses’ psychosocial health and work behavior. Regardless, during the process of conducting this research we learned a great deal about the effects of these spaces on nursing performance. Thus, we created recommendations to improve the design of these spaces based on our previous experience and what we learned from conducting this study.
These recommendations include:
This project was co-sponsored by Ellerbe Becket.