Seller warrants to the original Purchaser only that the Products Seller manufactures and sells to Purchaser are free of defects in workmanship and materials, during the applicable warranty period set forth below.
Warranty period set forth below is for 24-hour, 7 days a week, multi shift use (includes parts and labor to repair).
Should any failure to conform with this limited warranty appear to a Product listed below during the applicable warranty period from the date of shipment, Seller shall, upon prompt written notice, repair or replace, at its option and costs, the affected part or parts.
Product and Period of Warranty
Furniture and Accessories
|Lifetime||Antenna Workspaces, AutoStrada, Calibre, Crinion Open Table, Currents, Dividends Horizon, Morrison, Reff Profiles laminate, Rockwell Unscripted, Series 2 Storage, Template and other non-wood components (except cascade edge worksurfaces, operational parts, controls, electrical, Lighting, Series 2 Veneer Front Storage, uphostery, textiles and leathers, special or custom products, see below).|
|12 Years||Chadwick, Essentials Work Chairs, Generation by Knoll, k. task, Life, Moment, MultiGeneration by Knoll, ReGeneration by Knoll, Remix, and Toboggan seating (except seating upholstery, textiles, leathers and finishes, see below).|
|10 Years||Anchor Storage except digital keypad lock, Antenna Workspaces, AutoStrada, Crinion Open Table, Dividends Horizon, Dividends Horizon Satellite Surfaces, Reff Profiles, Rockwell Unscripted, Template wood components, Series 2 Veneer Front Storage, cascade edge worksurfaces, Wood Casegoods (The Graham Collection) (except wood casegoods upholstered surfaces, see below), Reuter overheads, Reuter vertical storage, KnollExtra Sapper Monitor Arm Collection, Sapper XYZ Monitor Arm, Adjustable keyboard mechanisms and platforms, Communication Boards (except fabric board textiles, cork and FilzFelt, see below), Smokador collection (except leathers, see below), and Orchestra Universal Systems Accessories, k. lounge structural components, KnollStudio Pixel and Propeller, Tone Bases.|
|5 Years||Operational parts, controls, electrical, Lighting (except light ballasts, bulbs and power supply, see below), special or custom product, wood veneer products and plywood, Currents handcrank, Interaction Counterforce, KnollStudio, Rockwell Unscripted wire bases, Spark Series seating structural elements, structural elements of all KnollStudio outdoor products including all Richard Schultz designed products, KnollExtra CPU storage and all universal storage drawers and Power Collection, k. stand (except changes in finish, see below).|
|3 Years||Rockwell Unscripted upholstery (except textiles and leather), Office Seating upholstery, textiles, leathers and finishes. Fabric boards textiles and Smokador Collection leathers, KnollExtra Pop Up Screens.|
|2 Years||Anchor Storage digital keypad lock, all other KnollExtra products.|
|1 Year||Light ballasts, bulbs and power supply, seating upholstered armpads and soft armpads, wood casegoods upholstered surfaces. KnollStudio, outdoor product finishes, k. lounge upholstery and k. lounge fabric. Rockwell Unscripted fabric and accessories.|
This warranty does not apply to:
- Damage caused by a carrier other than the Seller (for commercial orders only).
- Normal wear and tear or acts or omissions of parties other than Seller (including user modification, improper use or installation of Products).
- COM or other third party materials applied to Products.
- Products not installed by or under the auspices of a Knoll Dealer, or Knoll’s white glove agent network.
- Dramatic temperature variations or exposure to unusual conditions.
- Changes in surface finishes, including colorfastness due to aging or exposure to light.
- Except as specifically noted above, textiles and upholstery supplied by KnollTextiles (consult current KnollTextiles price list for applicable warranty).
- Natural variations occurring in wood, marble, and leather shall not be considered defects, and the Seller does not guarantee the colorfastness or matching of the colors, grains or textures, or surface hardness of such materials. The Seller also does not guarantee the colorfastness of fiberglass panel surfaces.
Knoll warrants to the original purchaser that all textiles products under normal wear and tear shall meet the specifications listed in the current KnollTextiles Price Catalogue under each product’s name, including lightfastness, durability and flame retardant rating for a period of one (1) year (with the exception of Ultrasuede® for KnollTextiles, which has a two year warranty) with remedies as follows: should any failure to conform with this limited warranty appear on the textile product during the first year after the date of shipment, upon prompt written notice Knoll will repair or replace, at its option, the affected textile, including upholstery materials only. KnollTextiles cannot guarantee consistency of color between dyelots.
This warranty does not apply to:
- Acts or omissions of parties other than Knoll.
- User modification.
- Unusual atmospheric or environmental conditions.
- Abnormal use of textile including cuts, spills, or other misuse of product.
Spinneybeck Leather and Filzfelt Products
Spinneybeck leather and Filzfelt products carry a one (1) year limited warranty from the date of shipment against manufacturing defects. For purposes of this warranty, manufacturing defects do not include normal wear, user modifications, acts or omissions of persons other than Spinneybeck, improper cleanings, adverse environmental conditions, surface blemishes, and/or other characteristics considered natural. Natural characteristics include, but are not limited to: healed scars, nicks and fat wrinkles. Leather that does not perform properly due to application is Your responsibility, as Spinneybeck does not guarantee workmanship. Because leather is a natural product, Spinneybeck cannot guarantee consistency of color between dyelots.
THE EXPRESS WARRANTIES CONTAINED IN THIS SELLING POLICY ARE THE ONLY WARRANTIES THAT KNOLL MAKES AND TAKE THE PLACE OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTIES OF MERCHANTABILITY AND FITNESS FOR PARTICULAR PURPOSE AND ALL OTHER WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.