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Help Center

KnollTextiles Help Center

Having questions about your textiles purchase, scroll down to track your order. Need help specifically with KnollTextiles, scroll down and contact us.

 

Contact Us

Our Customer Service team is available Monday-Friday from 8AM-5PM.

Purchasing and Basic Product Information

Fabric memos and yardage may be ordered directly through knolltextiles.com. You may also use our website to find detailed product information, such as pricing, fabric contents and technical test results.

For additional information, please review our FAQs below or contact us at:
1-866-565-5858
textiles_orders@knoll.com

 

 

Shipping & Tracking

Your Confirmation Email

Once your order ships, you will receive a confirmation email that contains your tracking number. UPS is the preferred carrier for KnollTextiles shipments, though FedEx may have been used if an account number was provided. For extra large orders, XPO Logistics will be used.

 

Placing an Order FAQs

Do you charge taxes?

  • Knoll is required to collect sales tax on orders shipping to all US states. Most states require that we collect sales tax on the order total including any shipping charges. When placing your order, sales tax is estimated based upon the state to which the order is ultimately shipping. All sales tax calculations are subject to revision as state tax rates can change and are recalculated on the day your order is shipped.

Can I get a fabric sample?

  • When shopping for KnollTextiles on knoll.com, free swatches are available for most cut textiles and can be requested by clicking on ‘Request A Sample’ on the textile page, and then checking out. Furniture upholstery or finish swatches are available on some furniture product pages and can be ordered in the same way.

What is a Knoll.com Account? Why should I create one and what are the benefits?

  • Your Knoll.com Account not only identifies you as a valued customer, but also enables you to check-out faster, access your order history, easily track your orders and view your detailed invoice after your purchase has shipped.

How do I create an account and place an order online?

  • To begin, click "Add to cart" on any product page. Once you have added an item to your order you can click "Continue Shopping" or "Checkout". When you click "Checkout" you will be asked to Sign In. You can create an account on the Sign In page. You may also checkout as a Guest, without creating an account.

What if I forgot my password?

  • At the sign in location, click on “Forgot your password?” and we will be able to assist in sending your password.

Do you ship to my country?

  • At this time, we can ship to addresses within the United States, except Hawaii, Puerto Rico and Alaska (with the exception of KnollTextiles). If you are an International customer and would like to ship Knoll product to another country through a freight forwarder , please email us at shopservice@knoll.com or reach out to our NY Home Design Shop at 212-343-4190 or LA Home Design Shop at 310-620-2680 to discuss your needs and receive assistance placing an order.

Where can I see products in person?

  • Knoll has a variety of locations where you can experience products in person: Home Design locations, our Workplace, Showrooms across the country, as well as local retail partners. View all Knoll locations here.

Is your website secure?

  • Knoll.com has security measures in place to protect it from any loss, misuse and alteration of the information under our control. All orders are transmitted over secure internet connections using SSL (Secure Sockets Layer) encryption technology. All of your personal information including your credit card information and sign-in password are in encrypted format at all times. This website, and more importantly all user information, is further protected by a multi-layer firewall-based security system.

How can I be removed from Knoll’s newsletter e-mail list?

  • If you would prefer not to receive our email newsletter, simply click on the unsubscribe link at the bottom of the email. Your name will automatically be removed from the list. If you cannot do this, please send a message to shopservice@knoll.com with the email address that you'd like us to delete, in the body of the message.

Shipping & Tracking FAQs

How can I check my order status?

  • To check the status of an existing order, simply click on the link in your Order Confirmation email, or click on the Order Status link on the top of knoll.com, sign in and input your order number and zip code.

Where will my order ship from?

  • All products are shipped from New Jersey, Pennsylvania or Michigan.

Do you provide expedited shipping options?

  • Standard shipping is Fed Ex or UPS Ground. After your order is placed, please reach out to Customer Service (knollservice@knoll.com or 888-343-0009, option 2) to see if your order can ship earlier or if expedited shipping is available for a fee.

Once my order ships, how can I track it?

  • Once your order ships, you will receive an e-mail with tracking information with a link to either UPS or Fed Ex. If your order is shipping through a white glove agent, please feel free to contact customer service at knollservice@knoll.com or 888-343-0009, option 2 for shipping updates.

What if I need a copy of my receipt/invoice?

  • An order confirmation is sent to you via email upon order placement. If you require additional information please reach out to customer service at knollservice@knoll.com or call 888-343-0009 Option 2 to have a copy of your receipt/invoice to sent to you.

Can I change or cancel my order?

  • Any change or cancellation to an order containing Ready-to-Ship or QuickShip products is required by 8am EST the next business day after submission of your order. Any change or cancellation to an order containing standard lead time products (ie not Ready-to-Ship or Quickship) is required within five (5) business days following submission of your order. To initiate an order change or cancellation, please promptly send an email to changeorder@knoll.com state Change or Cancel in Subject line, and include your request, order #, and telephone number. Any changes or cancellations will be confirmed by a Knoll Customer Service representative via direct email to you.

    KnollTextiles and Spinneybeck /Filzfelt Orders may not be cancelled by a customer without the written consent of Knoll. Substantial cancellation/re-stocking charges are applicable. Certain products are sold with a no-cancellation policy. Please contact KnollTextiles at Tel # 866-565-5858, or Spinneybeck/Filzfelt at 800-482-7777.

Post Delivery FAQs

How can I return a product?

  • We stand behind the quality of everything we sell. Please thoroughly examine all items upon receipt. We want to help you resolve any issues as quickly as possible. To initiate the return process, please fill out a return form online and we will be in touch with you shortly on next steps. If you change your mind about an item, your refund will be reduced by a restocking charge and you will be responsible for outbound and return shipping and delivery. We do not accept any returns or exchanges on Vintage products and items with marble. Review our Return Policy for further details about returns. You may also contact the Knoll Customer Service team at knollclaims@knoll.com or by phone 888.343.0009, option 3 within five (5) days of receipt as well.

Is my return shipping free?

  • Filling out this return request form will help us process your return quickly and stay in touch about the process. Ready-to-Ship items that you received by Fed Ex or UPS maybe returned without a return shipping fee. White Glove items will have a return shipping fee. As always, you can contact us via email at knollclaims@knoll.com or give us a call 888-343-0009, option 3, if you have any questions. See full details regarding returns in our Selling Policy here.

Is there a warranty on the products you sell?

  • Please click here to see the warranty on all Knoll products.

Product Maintenance, Care and Cleaning