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Help Center

Knoll Textiles Help Center

Have questions about Knoll Textiles or need help with a textiles purchase? Scroll down to find contact information, track an order or find answers to commonly asked questions.


Contact Us

Our Customer Service team is available Monday-Friday from 8AM-5PM.

Purchasing and Basic Product Information

Fabric memos and yardage may be ordered directly through You may also use our website to find detailed product information, such as pricing, fabric contents and technical test results.

For additional information, please review our FAQs below or contact us at:
[email protected]



Shipping & Tracking

Your Confirmation Email

Once your order ships, you will receive a confirmation email that contains your tracking number. UPS is the preferred carrier for Knoll Textiles shipments, though FedEx may have been used if an account number was provided. For extra large orders, XPO Logistics will be used.


Placing an Order FAQs

Do you charge taxes?

  • Knoll is required to collect sales tax on orders shipping to all U.S. states. Most states require that we collect sales tax on the order total including any shipping charges. When placing your order, sales tax is estimated based upon the state to which the order is ultimately shipping. All sales tax calculations are subject to revision as state tax rates can change and are recalculated on the day your order is shipped.

Can I get a fabric sample?

  • When shopping for Knoll Textiles on, free swatches are available for most cut textiles and can be requested by clicking on ‘Request A Sample’ on the textile page and then checking out. Furniture upholstery or finish swatches are available on some furniture product pages and can be ordered in the same way. At this time, fabric samples can be shipped to addresses within the United States and Puerto Rico.

Can I return fabric samples?

  • Yes, you can send samples in good condition back to us at no cost. Please note that samples with any writing, stamps, stickers, folds, cuts or deep creases cannot be returned. Learn more here.

What is a Account? Why should I create one and what are the benefits?

  • Your Account not only identifies you as a valued customer, but also enables you to check out faster, access your order history, easily track your orders and view your detailed invoice after your purchase has shipped.

How do I create an account and place an order online?

  • To begin, click "Add to Cart" on any product page. Once you have added an item to your order you can click "Continue Shopping" or "Checkout". When you click "Checkout" you will be asked to sign in. You can create an account on the sign in page. You may also checkout as a guest, without creating an account.

What if I forgot my password?

  • At the sign in location, click on “Forgot your password?” and we will be able to assist in sending your password.

Do you ship to my country?

  • At this time, Knoll Textiles can ship to addresses within the United States and Puerto Rico. International orders may be subject to additional fees. Please contact customer service at 1-866-565-5858 or [email protected] for more information on international shipping.

Where can I see products in person?

  • Knoll has a variety of locations where you can experience Knoll Textiles products in person: Home Design locations, our Workplace, Showrooms across the country, as well as local retail partners. View all Knoll locations here.

    We also encourage you to reach out to your local sales representative who can guide you through your textile needs. Find a Rep.

Is your website secure?

  • has security measures in place to protect it from any loss, misuse and alteration of the information under our control. All orders are transmitted over secure internet connections using SSL (Secure Sockets Layer) encryption technology. All of your personal information including your credit card information and sign-in password are in encrypted format at all times. This website, and more importantly all user information, is further protected by a multi-layer firewall-based security system.

How can I be removed from Knoll Textiles’ newsletter e-mail list?

  • If you would prefer not to receive our email newsletter, simply click on the unsubscribe link at the bottom of the email. Your name will automatically be removed from the list. If you cannot do this, please send a message to [email protected] with the email address that you'd like us to delete, in the body of the message.

Shipping & Tracking FAQs

How can I check my order status?

  • To check the status of an existing order, simply click on the link in your order confirmation email, or click on the order status link on the top of, sign in and input your order number and zip code.

Where will my order ship from?

  • Most Knoll Textiles products are shipped from New York.

Do you provide expedited shipping options?

  • Standard shipping is UPS Ground. After your order is placed, please reach out to Customer Service (1-866-565-5858 or [email protected]) to see if your order can ship earlier or if expedited shipping is available for a fee.

Once my order ships, how can I track it?

  • Once your order ships, you will receive an e-mail with tracking information with a link to UPS.

What if I need a copy of my receipt/invoice?

  • An order confirmation is sent to you via email upon order placement. If you require additional information, please reach out to customer service at 1-866-565-5858 or [email protected] to have a copy of your receipt/invoice to sent to you.

Can I change or cancel my order?

  • Knoll Textiles orders may not be cancelled by a customer without the written consent of Knoll Textiles. Substantial cancellation/re-stocking charges are applicable. Certain products are sold with a no-cancellation policy including Impressions and all custom products.

    Knoll Textiles is not required to accept requested change orders. However, as a general rule, Knoll Textiles will accept reasonable change orders with the following conditions:

    1. The request for change must be submitted in writing and received in time to be implemented.
    2. Changes will be subject to additional charges for material, labor and administrative costs.
    3. Change orders may impact quoted ship dates.

    Please contact Knoll Textiles at 1-866-565-5858 or [email protected] if you have additional questions.

Post Delivery FAQs

How can I return a Knoll Textiles product?

  • No merchandise may be returned to Knoll Textiles without Knoll Textiles’ prior written consent and any returns must be in accordance with Knoll Textiles’ shipping instructions. Returns will be subject to shipping and handling charges and must be made F.O.B. to Knoll Textiles’ designated destination. In addition, substantial restocking and restoration charges may be applicable.

    Requests for returns on fabric other than claims will not be accepted after 60 days from the ship date. Requests for returns on pillows other than claims will not be accepted after 30 days from invoice date.

    Returns of all leftover product not utilized on installations will not be authorized or accepted under any conditions. Sheet vinyl wallcovering, discontinued products and products with additional finishes are nonreturnable.

    To initiate the return process, contact Knoll Textiles at 1-866-565-5858 or [email protected] to request a Return Authorization.

Is my return shipping free?

  • No, returns on Knoll Textiles products will be subject to shipping and handling charges and must be made F.O.B. to Knoll Textiles’ designated destination. In addition, substantial restocking and restoration charges may be applicable.

    See full details regarding returns in our Selling Policy here. Contact Knoll Textiles at 1-866-565-5858 or [email protected] with any additional questions.

Is there a warranty on the products you sell?

  • Please click here to see the warranty on all Knoll products.

Product Maintenance, Care and Cleaning