Residential & knoll.com Help Center

You can place an order for select products through Knoll.com/shop. If you do not see the product that you are interested in ordering, or want a quote on customized product, please reach out to our NY Home Design Shop at 212-343-4190, [email protected] or LA Home Design Shop at 310-620-2680, [email protected] to discuss your needs and to receive a quote. You can also call 1-888-343-0009, option 1.

During check out on knoll.com, you are able to enter a promo code in the Order Overview panel on the right side. Once you click apply, your discounted price will appear.

Knoll is required to collect sales tax on orders shipping to all US states. Most states require that we collect sales tax on the order total including any shipping charges. When placing your order, sales tax is estimated based upon the state to which the order is ultimately shipping. All sales tax calculations are subject to revision as state tax rates can change and are recalculated on the day your order is shipped.

Financing options are available powered by Affirm, with no money down and 10%-30% APR and 3, 6, or 12 monthly payments. It’s quick and easy: just select Affirm at checkout. Pay your monthly bill using a bank transfer, check or debit card at affirm.com.

The same return rules apply as with any other form of payment. Please note that orders that use Affirm as the payment method may be subject to interest that is non-refundable.

When you view a product on Knoll.com/shop there is an estimated ship time next to the price. Certain products are available as ‘Ready to Ship’ and estimated to ship in 1-3 days, via Fedex or UPS.. There are also a variety of items that require white glove in- home delivery. Products noted as Quickship will ship out in 1-2 weeks.

Once you place an order, you will receive an emailed acknowledgement that will give the specific ship date of your order.

When shopping for KnollTextiles on knoll.com, free swatches are available for most cut textiles and can be requested by clicking on ‘Request A Sample’ on the textile page, and then checking out. Furniture upholstery or finish swatches are available on some furniture product pages and can be ordered in the same way.

Yes, you can send samples in good condition back to us at no cost. Learn more here.

Please contact a Knoll Home Design location if inquiring about our designer trade discount program: NY Home Design Shop at 212-343-4190, LA Home Design Shop at 310-620-2680 or Knoll Home Design at D&D Building at 212-688-3620.

Your Knoll.com Account not only identifies you as a valued customer, but also enables you to check-out faster, access your order history, easily track your orders and view your detailed invoice after your purchase has shipped.

To begin, click "Add to cart" on any product page. Once you have added an item to your order you can click "Continue Shopping" or "Checkout". When you click "Checkout" you will be asked to Sign In. You can create an account on the Sign In page. You may also checkout as a Guest, without creating an account.

At the sign in location, click on “Forgot your password?” and we will be able to assist in sending your password.

At this time, we can ship to addresses within the United States, except Hawaii, Puerto Rico and Alaska (with the exception of KnollTextiles). If you are an International customer and would like to ship Knoll product to another country through a freight forwarder , please email us at [email protected] or reach out to our NY Home Design Shop at 212-343-4190 or LA Home Design Shop at 310-620-2680 to discuss your needs and receive assistance placing an order.

Our Sapper monitor arms are designed to hold a standard size monitor weighing up to 20 lbs. The Sapper 50 monitor arm can hold monitors up to 50 lbs. Sapper XYZ monitor arms are designed to hold standard monitors weighing 6-20 lbs. If you have additional questions about monitors sizes or making sure Knoll monitor arms are compatible with your monitor, please email us at [email protected] or call our NY Home Design Shop at 212-343-4190 or LA Home Design Shop at 310-620-2680 to discuss your needs and for a quote.

Knoll has always created unique furnishings that inspire and endure. When you make a purchase at knoll.com you have acquired an authentic Knoll piece, produced according to the original and exacting specifications of the designer and reflecting the Knoll standard for quality and durability. With proper care, your authentic Knoll design will retain its character as a signature piece of furniture for years to come. To receive a Certificate of Authenticity for your purchase, simply fill out the postcard included in your delivery or email us at [email protected].

Knoll has a variety of locations where you can experience products in person: Home Design locations, our Workplace, Showrooms across the country, as well as local retail partners. View all Knoll locations here.

Please contact a Knoll Home Design location if inquiring about our designer trade discount program: NY Home Design Shop at 212-343-4190, LA Home Design Shop at 310-620-2680 or Knoll Home Design D&D Showroom at 212-688-3620.

Knoll Home Design locations are a great place for design ideas, to try new products, and to speak with our knowledgeable design consultants. Many of our products are on display and our representatives can place orders and answer your questions. Knoll also offers special services for specifiers and businesses. Click here for locations.

Please contact [email protected] with your specific inquiry, and we will connect you to the appropriate Knoll expert who can best assist you.

Knoll.com has security measures in place to protect it from any loss, misuse and alteration of the information under our control. All orders are transmitted over secure internet connections using SSL (Secure Sockets Layer) encryption technology. All of your personal information including your credit card information and sign-in password are in encrypted format at all times. This website, and more importantly all user information, is further protected by a multi-layer firewall-based security system.

If you would prefer not to receive our email newsletter, simply click on the unsubscribe link at the bottom of the email. Your name will automatically be removed from the list. If you cannot do this, please send a message to [email protected] with the email address that you'd like us to delete, in the body of the message.