- Return Policy
Except as set forth below, merchandise purchased from knoll.com may be returned subject to pre-approval from Knoll within ten (10) days of receipt. All products must be received by Knoll in original condition for a refund to be approved. All shipping fees, including outbound and return shipping, will not be refunded and all returns are subject to restocking charges based on the original purchase price as outlined below. Vintage products and all products with marble may NOT be returned.
To receive authorization for a Product return, contact Customer Service at 800 343-5665 or firstname.lastname@example.org within ten (10) days of receiving Your order, providing Your Knoll order number, the Product you wish to return and the reason for the return. If approved, Knoll will provide a return authorization number and specific return shipping instructions. If the Product has been assembled, Knoll may provide You replacement packing cartons that You must use instead of the packing cartons that were originally provided with the Product. Any orders received via UPS must be returned in their original packing cartons. If such packaging has been discarded it is Your responsibility to get sufficient packaging from UPS for the return. All returned Products must be in original condition. After the product has been received and inspected, Knoll will credit the credit card You used to pay for Your order, less outbound and return shipping charges and any applicable restocking fees. No refund or credit shall be given for returned Products that are damaged for reasons beyond Our control.
The following restocking charges apply, based on product type and order value:
|KnollOffice||15% of product value|
|KnollTextiles®*||Call for quote|
|KnollStudio®||15% of product value|
|KnollExtra®||15% of product value|
|Knoll Luxe®||Call for quote|
|knoll kids®||15% of product value|
|Spinneybeck®*||30% of product value|
|Filzfelt*||30% of product value|
*KnollTextiles, Spinneybeck and Filzfelt products may not be returned without prior written consent and all returns must be in accordance with shipping instructions. Returns of leftover wall or other fabrics not utilized on installations will not be authorized or accepted under any circumstances. Vintage products and all products with marble may NOT be returned.